Complaints
We value your complaints and comments about the Electoral Registration Service and how we run elections. We aim to put right, as soon as possible, any mistakes we make.

Immediate action is taken when a complaint is made at election time. This ensures, where possible that a person's right to vote is not effected.

We will answer any complaints quickly in line with our official complaints procedure. In 2007/08 we dealt with 100% of complaints in the target time of ten days.

In 2007/08, 7 non-election complaints were received by the Service the same as in 2006/07. There were no elections in this period.

Most complaints received by the Service are as a result of policy, or mistakes all of which were made when preparing the Electoral Register, which were all corrected.

In the case of policy issues when preparing the register, it has to comply with regulations and must follow the legal requirements when carrying out this work. When we make mistakes we review our working practices to ensure these are not repeated. 

Analysis election and non-election of complaints received 2001/02 to 2007/08 is as follows: -

Complaints feedback
Following a complaint being made, either non-election or at the time of an election, a complaints feedback form is sent to all who have made the complaint to find out how satisfied they were with the way it was handled. The questions asked of the complainant, is that do they feel they were dealt with fairly, sensitively courteously, satisfactory and on time.

Of the 51 feedback forms sent out since being introduced in January 2006, 4 (9%) responses have been received, of which 3 (75%) agreed that their complaint had been dealt with to their satisfaction.

Unhappy with the service you have received?
If you are unhappy with the service you have received, then please follow the steps below:

Step 1
First you should contact Neil Kennett, the Head of Electoral & Property Registration, at:

Wandsworth Council
Town Hall
Wandsworth High Street
London SW18 2PU

Tel: 020 8871 7660
Email: nkennett@wandsworth.gov.uk

He will be able to deal with your enquiry and help resolve any problems.

Step 2
If you are not happy with the way we have dealt with your complaint, contact Patrick Watson, Head of Support and Democratic Services, at the Town Hall at the above address or on 020 8871 6026. He will look into your complaint in more detail.
You can also email to: pwatson@wandsworth.gov.uk

Step 3
If you are still unhappy after steps 1 and 2, you should contact Gerald Jones, the Chief Executive and Director of Administration. He will take an independent view of your complaint and make sure it is thoroughly investigated. Gerald Jones can be contacted at the Town Hall at the above address or on 020 8871 6001.
You can also email to: gkjones@wandsworth.gov.uk

All complaints are dealt with via the Council's complaints procedure.

Don't forget that you can make your complaint in person, on the phone or in writing. We will send you reply within a five working days. If this is not possible, we will let you know and send you a final reply within ten working days.

Complaints feedback

If you have had cause to make a complaint about the Electoral Registration Service in the past two years, and would be happy to let us know how you felt your complaint was dealt with please email Neil Kennett: nkennett@wandsworth.gov.uk letting him know when you made your complaint, the nature of it and how you felt it was handled.