Our targets and service performance
To ensure that the Council delivers the best possible service in the administration and collection of Council Tax, we have a number of targets to aim for.

Throughout the year, the service we deliver is monitored to ensure the best possible results are delivered. Below, you will find the results of our performance on a number of key indicators for the previous four years.

As part of our continuing effort to improve the service to you, our customers, we undertake annual customer satisfaction surveys amongst a sample of Council Tax payers in the borough.

Read about the surveys and results

The Council Tax section conducted a customer satisfaction survey amongst Council Taxpayers in the borough during 2005/06.

Council performance

Collection Rate
This shows the actual amount of Council Tax collected as a percentage of the amount that should be collected each year:

Correspondence answered
This shows the percentage of letters replied to within ten working days. During 2005/06 we responded to more than 74,000 pieces of correspondence and in 2006/07 we responded to more than 81,000 pieces of correspondence. In 2007/08 we responded to more than 73,000 pieces of correspondence.

Complaints received and answered
This shows the number of complaints to Council Tax received in successive years:

In 2007/08 94.5% of all complaints received were dealt with within 10 working days.