Information for people living in Wandsworth needing to access Community Care Services

What is the Access Team?
The Access Team is a new service, which aims to make contacting us easier for you. The team is made up of dedicated staff (Access Officers) who will be able to answer most of your questions during your contact with them.

This new service is available Monday to Friday between 9am and 5pm and can be contacted in a number of different ways.

Why an Access Team?
We know that contacting this department hasn't always been easy for you. You've told us so.We know that we have to do things better. We know that we have to improve 'access' to this department so that all members of ourcommunity can contact us.

How can the Access Team help me?
Our Access Officers will be able to help you with:

• advice and information about our services.
• advice and information about other services, pointing you in the direction of other services that might be available to you.
• they can take information from you if you are requesting help for yourself or on behalf of someone else.

Who is the Access Team for?

• anyone wanting to make general enquiries about any of our community care services for adults.
• anyone who wants to make a request for a specific service for themselves or on behalf of someone else. For example,
  • support at home,
  • help with equipment to assist you,
  • if you are concerned about a relative or neighbour who may be vulnerable.
  • carers who need advice or support.

You can contact the Access Team by:

Telephone (020) 8871 7707
Fax (020) 8871 6949 Minicom (020) 8871 8485
email accessteam@wandsworth.gov.uk or text CARE and your message to 07797 805456

You can also call in to see one of the Access Officers at:

Lyon House
102-104 Wandsworth High Street
London
SW18 4LA
(opening hours Monday to Friday, 9am - 5pm) 

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