Anti-social behaviour policy statement (244 kb)
Children, young people and families policy statement and strategy (874 kb) and action plan (805 kb)
Citizens Charter - applicants, tenants, leaseholders (3.1 mb)
Consultation and Participation Strategy and Action Plan for the period 2006 to 2009 (210 kb)
Domestic violence - housing policy and strategy and action plan (94 kb)
Older People Housing Policy Statement and Strategy (2.2mb) and Action Plan (770 kb)
Equalities policy (477 kb)
Hate crime and harassment - housing policy statement and strategy and action plan (103 kb)
Homelessness Strategy - Adopted June 2003 (607 kb)
Housing Strategy and HRA Business Plan 2003/04 (3.13 mb)
HRA Housing Business Plan 2003 (644 kb)
and Appendix 1 - Annual Monitoring (23 kb) and Appendix 2 - Future Plans (44 kb)
Housing Strategy 2003 (412 kb) and statistical appendix (35 kb)
Housing Strategy Action Plan 2006/07 update (283 kb)
HRA Business Plan Action Plan 2006/07 update (213 kb)
People with learning disabilities - housing policy and strategy (931 kb)
People with a physical disability,chronic illness or sensory impairment - housing policy and strategy  (562 K) and action plan 2007 - 2010 (486 kb)
Strategic Housing Objectives revised 2006/07 (206 kb)

Housing directory - who's who in the housing department (752 kb)

Anti-social behaviour policy statement (244 kb)
Dog byelaws on housing estates (64 kb)
Domestic violence and abuse advice leaflet (Careline site)
Domestic violence - housing policy and strategy (97 kb)
Drug nuisance reporting card (302 kb)
Graffiti removal service (292 kb)
Graffiti removal indemnity form (39 kb)
Hate crime and harassment - housing policy and strategy (103 kb)
Racial Incidents Panel - Don't suffer in silence (150 kb)
Tackling anti-social behaivour (960 kb) and Nuisance diary (71 kb)

Children, young people and families policy statement and strategy (874 kb) and action plan (805 kb)

Finding somewhere to live (359 kb)
Watch - Guide to the telephone alarm service (68 kb)
People with a physical disability,chronic illness or sensory impairment - housing policy and strategy  (562 kb) and action plan 2007 - 2010 (486 kb) 
People with learning disabilities - housing policy and strategy (931 kb)
Safeguarding vulnerable adults (Careline site)

Annual Equalities Report and Action Plans (web page)
Equalities policy (477 kb)

Applying for housing (718 kb)
Applying for a transfer (713 kb)
Citizens Charter - applicants, tenants, leaseholders (3.1 mb)
Finding somewhere to live (359 kb)
Housing Allocation Scheme (816 kb)
Housing associations - your questions answered (616 kb)
Out of London scheme (639 kb)
Seaside and country homes brochure (1.7 mb) and application pack (800 kb)
Sheltered housing (788 kb)

Homelessness Strategy - Adopted June 2003 (607 kb)

Older People Housing Policy Statement and Strategy (2.2mb) and Action Plan (770 kb)
Finding somewhere to live (359 kb)
Safeguarding vulnerable adults (Careline site)
Sheltered housing (560 kb)
Telecare service (Careline site)
Watch - Guide to the telephone alarm service (68 kb)

This booklet is currently being updated.

Citizens Charter - applicants, tenants, leaseholders (3.1 mb)
Dog byelaws on housing estates (64 kb)
Drug nuisance reporting card (302 kb)
Estate Services - Charter (116 kb)
Graffiti removal service (292 kb)
Graffiti removal indemnity form (39 kb)
HRA Housing Business Plan 2003 (644 kb)
and Appendix 1 - Annual Monitoring (23 kb) and Appendix 2 - Future Plans (44 kb) 
Citizens charter (3343 kb)
Leaseholders guide - A handbook on leasehold ownership (3.1 mb)
Parking permits - Are you applying for the right one? (212 kb)
Parking regulations on housing estates (526 kb)
Racial Incidents Panel - Don't suffer in silence (150 kb)
Tenancy support for vunerable people (384 kb)
Tenancy conditions (810 kb)
Watch - Guide to the telephone alarm service (68 kb)