Why have WATCH lifeline?
Everyone values their independence and wants to stay in their own home. However, disability or age may mean you need assistance now and again, such as after a fall or when feeling unwell. That is when you need a reliable 24 hour back-up service. WATCH lifeline offers a home response service by trained staff which, provides round the clock reassurance for you and your family.

Who is WATCH lifeline for?
Any older person or younger disabled resident who lives in the borough of Wandsworth.

How does WATCH lifeline work?
All our equipment is easy to use and quick to install. All you need is a telephone line. We will supply a speech alarm unit and a special neck or wrist pendant for you to wear. If you fall or are taken ill, your phone may be out of reach, but with WATCH lifeline installed you can call for assistance from anywhere in your home just by pressing the red button on your pendant.

What happens when I call WATCH lifeline?
Pressing the pendant button sends an alarm signal to our community alarm centre. We will identify who you are and our experienced emergency wardens will be able to speak to you, in any part of your home, through the lifeline alarm unit. Our emergency warden will give you advice and reassurance and if appropriate visit your home to assist you.

How do I join WATCH lifeline?
Just contact warden services to arrange an appointment with an emergency warden, who will explain more fully how the service works. There is a weekly fee for the service, however we supply and install the equipment free of charge whilst you use the service. Discounts may be available to people on benefits.

Interested in WATCH lifeline?
If you are interested in finding out more about the WATCH lifeline service or want to make an appointment then please call (020) 8871 8198 or complete this form.
You can also email: watch@wandsworth.gov.uk.