General Service Charge Enquiries

General enquiries about service charges should be made in writing, to your relevant Area Housing Team as it will not always be possible to provide you with an immediate answer. The address is:-

Wandsworth Council
(Insert Area Team; Western, Eastern, Southern or Central) 
Housing Department
17/27 Garratt Lane
LONDON SW18 2PU

You can, in some instances, find it more convenient to email us with your query at housingcontractservices@wandsworth.gov.uk. Please provide your full name, the address and postcode of the leasehold property concerned, your address (if different) and your service charge account reference number to help us identify you as the leaseholder concerned. A daytime telephone number will also be helpful.

 Service Charge Account Enquiries

If your enquiry is regarding the state of your account, you can contact the Steve Rutt (Head of Income Collection Service) on (020) 8871 8038 or write to:-

Wandsworth Council
Finance Department
Income Collection Service (14/SCH)
Town Hall
Wandsworth High Street
LONDON SW18 2PU

 Billing and Account Enquiries

Contact the ICS – Accounts Team Tel:(020) 8871 6297

Alternatively, you can email that office at: debtorsaccounts@wandsworth.gov.uk. Please provide your full name, the address and postcode of the leasehold property concerned, your address (if different) and your service charge account reference number to help us identify you as the leaseholder concerned. A daytime telephone number will also be helpful.

 Arrears and Debt Repayment Enquiries

Contact the ICS – Arrears Team Tel: (020) 8871 6299

Alternatively you can email that office at: debtorscharges@wandsworth.gov.uk.Please provide your full name, the address and postcode of the leasehold property concerned, your address (if different) and your service charge account reference number to help us identify you as the leaseholder concerned.A daytime telephone number will also be helpful.

 Deferred Repayment Enquiries

Contact the Mortgages Section about the Deferred Repayment and Right to a Loan Schemes Tel: (020) 8871 6475/6476

 Insurance Claims Enquiries

Contact the Insurance Claims Section Tel: (020) 8871 6413/6414

Alternatively you can email that office at: insurancegroup@wandsworth.gov.uk. Please provide your full name, the address and postcode of the leasehold property concerned, your address (if different) and your service charge account reference number to help us identify you as the leaseholder concerned. A daytime telephone number will also be helpful.

 Insurance Cover and Insurance Schedules

Contact the Property Accounts Section Tel: (020) 8871 6590

Alternatively you can email that office at: propertyaccts@wandsworth.gov.uk.Please provide your full name, the address and postcode of the leasehold property concerned, your address (if different) and your service charge account reference number to help us identify you as the leaseholder concerned. A daytime telephone number will also be helpful.