The Rent Collection Service (RCS) is responsible for collecting rent from all tenants of residential and non-residential property such as garages and store sheds. The service is also responsible for collecting heating and hot water charges from residents who have either purchased their property from the council or following the re-assignment of a lease. A major area of work for the RCS is the collection of current rent, the recovery of arrears and the recovery of arrears from former tenant. The RCS provides advice on debt counselling and welfare benefits and the staff are also available to visit tenants in their own home, give advice over the telephone or arrange to see tenants, by appointment, in the Town Hall. The RCS consists of four teams who deal with the following areas:
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