| |
Your rent account
Our performance
Collection performance of current tenants accounts
|
| Actual |
Actual |
Actual |
Target |
Target |
| Current tenants accounts |
Mar-05 |
Mar-06 |
Mar-07 |
Mar-07 |
2007/08 |
| -Arrears at year end |
£3.93m |
£3.95m |
£3.88m |
£3.65m |
£3.75m |
| -Arrears as % of gross debit |
4.5% |
4.3% |
3.9% |
4.0% |
3.8% |
| -% of current rent collected within the financial year due |
94.8% |
95.1% |
97.5% |
96.0% |
97.6% |
| -% of tenants with 7 weeks or more arrears |
New |
9.4% |
8.9% |
9.3% |
8.8% |
| -%of tenants in arrears who have had a Notice served |
New |
32.4% |
37.4% |
48.5% |
42.0% |
| -% of tenants evicted as a result of rent arrears |
New |
0.5% |
0.4% |
0.5% |
0.4% |
Collection Performance former Tenants Accounts
|
| Actual |
Actual |
Actual |
Target |
Target |
| Former Tenants Accounts |
Mar-05 |
Mar-06 |
Mar-07 |
Mar-07 |
2007/08 |
| - Arrears at year-end |
£1.1m |
£1.4m |
£1.1m |
£0.9m |
£0.8m |
| - Rents written off (£'000) |
£842 |
£300 |
£806 |
£450 |
£450 |
Rent Recovery Activities
|
| Actual |
Actual |
Actual |
Target |
Target |
| Recovery Action |
Mar-05 |
Mar-06 |
Mar-07 |
Mar-07 |
2007/08 |
| Notices served |
3,879 |
3,899 |
3,033 |
3,800 |
3,240 |
| Court hearings for possession |
1,187 |
994 |
968 |
900 |
800 |
| Eviction orders carried out |
88 |
84 |
66 |
90 |
60 |
| Eviction orders suspended or cancelled |
402 |
219 |
250 |
300 |
190 |
| Distraint warning letters sent |
687 |
649 |
738 |
800 |
800 |
Complaints
|
| Actual |
Actual |
Actual |
Target |
Target |
| Complaints |
Mar-05 |
Mar-06 |
Mar-07 |
Mar-07 |
2007/08 |
| Level 1 - Service Level |
39 |
52 |
33 |
- |
- |
| Level 2 - Director |
12 |
22 |
27 |
- |
- |
| Level 3 - Chief Executive |
1 |
0 |
0 |
- |
- |
| Total: |
51 |
74 |
60 |
- |
- |
|
|
