Would you like to help us improve our services?

We aim to provide a high-quality service but there is always room for improvement.

We collect ideas and suggestions at service points and carry out surveys of customer opinions.

We welcome suggestions and value opinions from our customers. If you can think of a way in which we can improve the services we deliver, we want to hear from you!

 Compliments

A comment from a defence solicitor regarding one of our Court Officers:
'It was a pleasure to see that she was representing the Council, as she always makes things go very smoothly.... must save the Council thousands of pounds because she always takes the correct action in a timely manner'.

In a Note of Hearing from a Barrister:
'... makes a great witness; she is very clear and measured and clearly knows her way around the benefits system better than anyone else here today'.

Tenants comment from an arrears survey:
'... a very clear concise officer. Although firm in manner, she still is a very helpful, patient rent arrears officer. She states the rules and law but has a willing manner to find conclusion within time limits'.

A letter received from a tenant:
'It gives my wife and myself great pleasure to thank you and your staff for the kind and pleasant service'.

A letter received from a tenant:
'Please consider her as a great credit to your department, and a valued asset'.

A letter from a former tenant:
'My sister and I would like to thank you for your kind help and consideration in this matter'.

Tenants comment from an arrears survey:
'Your rent statements are very unclear. Your staff are very helpful though, it's the paperwork that isn't.