43 Access to information
Details of our policies for allocating housing and housing transfers are available at your housing office and the Housing Aid Centre at 17-27 Garratt Lane, London SW18 4AE.You have the right to see your personal records in accordance with the Access to Personal Files (Housing) Regulations 1989.You also have the right to see information in accordance with the Data Protection Act and the Freedom of
Information Act, but we may charge a fee for this.
44 Where to go for advice
If you would like more information about your rights as a secure, non-secure or introductory tenant, you should contact your housing office or any of the following organisations:
- the Housing Aid Centre at 17-27 Garratt Lane, London SW18 4AE
- a solicitor or local law centre
- your local Citizens' Advice Bureau
- the Wandsworth Interpreting Service
- your local councillor (details of how you can contact your local councillor are available from your housing office, your local library or the Town Hall)
- your local residents' association
Complaints
45 Where to go for advice
If we do not meet our responsibilities under these tenancy conditions, you can do the following:
- Contact your housing office
- Use our complaints procedure (you can get details from your housing office)
- Speak to your local councillor
- Write to the Local Government Ombudsman.You can get details from:
Local Government Ombudsman
The Oaks No 2
Westwood Way
Westwood Business Park
Coventry CV4 8JB
- Take us to court (a list of advice agencies is given in Condition 44)
