36 Complaints about neighbours

We will take reasonable steps to investigate your complaints and will take action where appropriate.We will do all we can to help solve any problems with your neighbours and will take firm action against neighbours who cause a nuisance.

37 Causing a nuisance

You, your lodgers, friends, relatives, visitors and any other person living in the property must not do any of the following:

• Breach the tenancy conditions
• Do anything, which causes or is likely to cause a nuisance to anyone living in the local area
• Do anything, which interferes with the peace, comfort or convenience of other people living in the local area
• Cause damage to property belonging to other people or council property in the local area
• Harass anyone in the local area because of his or her race, colour, nationality, culture, sexuality, gender, age, marital status, religion or disability
• Use the property for any criminal, immoral or illegal purpose. This includes selling or using illegal drugs, storing or handling stolen goods, prostitution and/or pornography
• Threaten or harass or use violence towards anyone in the local area
• Threaten or harass or use violence towards council employees, managing agents or contractors
• Use or threaten violence towards anyone living in the property

Any breach of the tenancy conditions by anyone living in or visiting the property, or where there is a joint tenancy, by one of the joint tenants, will be treated as a breach by the tenant. If you are evicted it is likely you will be considered to have made yourself "intentionally homeless" and consequently not entitled to rehousing by the council.

Note: This is a list of things that you and other members of your household and your visitors are not allowed to do.

The prohibition on using the property for pornography means the making of pornographic materials at the property, or commercial use of the property for the storage, distribution or sale of pornographic material.

Behaviour for which legal action may be taken includes:

• Using or threatening to use violence
• Racism
• Harassment
• Homophobia
• Creating noise at a level that is intrusive or disturbing to neighbours including; music, television, radio, DIY and noise outside the property, e.g. car stereos, shouting, etc
• Banging and slamming doors
• Damaging property
• Drug or alcohol abuse and drug dealing
• Playing ball games close to properties
• Skateboarding and cycling and other similar activities on footpaths and balconies
• Dumping rubbish
• Being drunk in public so as to cause a nuisance
• Criminal activity in properties
• Graffiti and other markings
• Domestic disputes e.g. shouting etc
• Throwing things out of windows
• Not keeping your pets under control and allowing dogs to bark and foul
• Breaking shared security, for example allowing strangers to get into the building
• Not controlling your children properly

Note: These are examples of antisocial behaviour which might cause us to take legal action against you.

38 Domestic violence and abuse

You must not use or threaten to use violence or abuse, including psychological abuse, against any other person living with you, nor against their children. If you do, and that person or their children have to leave the property because of violence, or threats of violence or abuse against them, we may take steps to evict you from your home.

Note: Psychological abuse could include insulting and humiliating behaviour, denying a person the right to see family or friends, extreme jealous, possessive or irrational behaviour.

Property MaintenanceCompensation and Insurance

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Tenancy Conditions

Intro and definitions
Your Conditions
Your rent
Ending a tenancy
Use of property
Property maintenance
Antisocial behaviour
Compensation and Insurance
Info, advice and complaints
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