This section gives you details of repairs you are responsible for and details of those that are the council's responsibility. It gives you advice on how to avoid damp, which is often caused by condensation and can cause mould on walls and furniture, it also tells you how to report a repair. It also provides information about major works. We also have provided a list of useful contacts.  Repairs which are your responsibility You are responsible for keeping your home clean and in a good state or repair and decoration. You are responsible for renewing or replacing the following items:
We may carry out the repairs if you are not able to do or arrange the work yourself because of your age, or a disability, or other special reasons.
We are responsible for repairs to the structure and exterior of your home (excluding glazing) and we have to keep the installations in the property for
You must let us know immediately of any defects in the property or the communal areas. For details of the council's Priority Repair Scheme, which gives response times for different types of repair, contact your managing agent. By law, we must remedy any defects in the property, which could damage your health. If you tell us about defects such as these, and we fail to remedy them, you have the right to apply to the courts for an order, forcing us to carry out our duties.
Council employees, agents or contractors may need to enter your home at reasonable times to inspect it or carry out repairs or other work and we will expect you to agree to this. We will tell you when we intend to call. You should always ask to see an identity card before letting anyone into your home to carry out their duties. If we have given notice but you fail to let us in, we may force entry if we believe that there is a risk of injury or damage to the property or other properties, for example where we need access to service or carry out other works to any gas installations in the premises. We may charge you for any costs we incur. In the case of an emergency we may have to enter your home without giving notice.
There are various ways you can request repairs for your home and communal areas. The online repairs service is for non-emergency repairs only and are monitored Monday-Friday from 8.30am-5.30pm. Repairs satisfaction
In addition to this you will receive a separate form (shortly to be combined with the repair order) which asks you to comment on how well the repair was completed, how easy the process was and the attitude and behaviour of the staff involved. Your comments are vital to us in ensuring that we continue to offer a first class service. If there is a problem let us know and we will do our best to resolve it for you. If you are a secure tenant, the "right to repair" regulations state that in certain circumstances, if we do not do certain urgent repairs in time, you can ask for another contractor to do the work. If the second contractor does not do the work on time, you may be able to claim compensation. You should contact your housing officer for more information about this. If you are an introductory tenant, the "right to repair" regulations do not apply to you.
From time to time the council has to carry out major works to your block or estate to keep it in a good state of repair. Major works are normally large projects designed to prolong the life of the council's housing stock. These include schemes such as external decorations, roof, window and lift renewals. Major works can take some time to complete. You contribute towards the cost of any major works by paying rent. If you want more information on major works in the pipeline where you live you should contact your managing Agent.
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