Information and advice

Details of our polices for allocating housing and housing transfers are available at your housing office and the Housing Aid Centre at 17-27 Garratt Lane, London, SW18 4AE. You have the right to see your personal records in accordance with the Access to Personal Files (Housing) Regulations 1989. You also have the right to see computerised information, in accordance with the Data Protection Act, but we may charge a fee for this.

If you would like more advice about your rights as a secure or introductory tenant, you should contact your managing agent or any of the following organisations:

• The Housing Aid Centre at 17-27 Garratt Lane, London SW18 4AE
• A solicitor or local law centre
• Your local Citizens Advice Bureau
• Your local councillor (details of how to contact your local councillor are available from your local library or the Town Hall)
• Your local residents' association.

If you speak little or no English and need help to get the information and advice you need,  please contact the Wandsworth Interpreting Service.

 Consultation

If you are a secure tenant or an introductory tenant, we will seek your views on housing management matters and on any proposals for changing the conditions of your tenancy except for changes in the amounts of rent, water, sewerage and all other charges. Full details of our consultation arrangements are available from your managing agent.

 Complaints

If we do not meet our responsibilities under these tenancy conditions, you can do the following:

• Contact your managing agent
• Use our complaints procedure
• Speak to your local councillor
• Write to the Local Government Ombudsman. You can get details from The Secretary, The Commission for Local Government Administration in England, 21 Queen Anne's Gate, London, SW1 9BU