There are a number of ways we can support and protect you when you make a complaint or act as a witness in legal proceedings:

• Support and information on being a witness - All cases
• Transport to and from court - All cases
• Separate waiting room in court - Where available
• Advise Police to make priority call - Where violence or intimidation has been used
• Injunction - Where violence or intimidation has been used
• Install Call Safe - Where violence or intimidation has been used
• Council's Interest Queue application - Where violence or intimidation has been used
• Fire-proof letter box - Where threats of arson have been used
• Improve Security (if you are a tenant) - To windows that are single glazed with timber frames. To timber doors, without frame armour and hinge bolts etc.

There is also support and counselling available from Victim Support in Wandsworth who can be contacted on 020-7223-1234 for general information and enquiries. They also operate a Victim Supportline 0845 30 30 900, which is open:

• 9 am – 9 pm Mondays to Fridays
• 9 am – 7 pm Weekends
• 9 am – 5 pm Bank Holidays

Our Allocations Scheme allows existing tenants facing an immediate risk to be granted Priority Rehousing Status. In very serious cases of anti-social behaviour where there is a real risk to your safety by acting as witness you can make an application to transfer to alternative accommodation. Your Estate Manager will assist you with completing the application forms and the Area Housing Manager will consider the application within 3 working days. If your application is approved you should receive an offer of suitable alternative accommodation within 8 weeks of the application.

If your first language is not English, or you are deaf or use lip reading or sign language the following translation services are available:

• Wandsworth Interpreting Service (WIS)
• Language Line
• Sensory Needs Team provide British Sign Language and lip reading translation service for people who are deaf or hard of hearing.

 Housing Emergency Numbers

For properties managed by Housing Contract Services,
Housing Control (24 hours): 020 8871 7490
Warden Services (24 hours): 020 8871 7741

In emergencies please call 999.