Our targets and performance

1. We aim to reply to all correspondence within 2 working days of receipt
   In the last 3 months 96% of correspondence was answered within this deadline
2. We aim to answer all telephone calls within 5 rings
   In the last 3 months 95% of calls were answered within this deadline
3. We aim to acknowledge your Right to Buy application (RTB1) within 10 working days of receipt
   In the last 3 months 100% of applications were acknowledged within this deadline
4. We aim to issue Letters of Postponement within 24 hours of receipt of request
   In the last 3 months 100% were issued within this deadline
5. We aim to process Sales Scheme applications within 10 working days from receipt of application
   In the last 3 months 95% of applications were processed within this deadline
6. We aim to process Sales Scheme re-registrations within 2 working days from receipt of re-registration slip
   In the last 3 months 100% of re-registrations were processed within this deadline
7. We aim to acknowledge receipt of applications to purchase a freehold within 24 hours of receipt
   In the last 3 months 100% of applications were acknowledged within this deadline
8. We aim to issue a freehold counter notice within 8 weeks of the acknowledgement
   In the last 3 months 100% of counter notices were issued within this deadline
9. We aim to provide nominations for SONS properties within 24 hours of request from Housing Associations
   In the last 3 months 100% of nomination lists were produced within this deadline

Annual report and business plan
You can download our annual report for 2007/2008 and our business plan for 2008/2009 as a single document in Abobe's pdf format.

 Annual report and business plan (429 kb)