1. House Purchase Schemes

Which of the council's schemes were you interested in?

Right To Buy (RTB)
House Purchase Grant (HPG)
Homebuy (HB)
Shared Ownership Nominations Scheme (SONS)
Purchase of Freehold

2. Where you heard about us

Where did you hear of our service?

Homelife
Brightside
Local press
Council offices
Leaflet
Council website
Colleagues/friends
Other - please specify

3. Application forms

Please read the following statements and select where applicable

The application form was easy to understand

Agree strongly Agree Disagree Disagree stongly

All guidance notes included with the schemes were concise and clear

Agree strongly Agree Disagree Disagree strongly

4. Service

How did you contact us?

In person By phone By letter By email

If you contacted us in person, do you agree with the following statements?

Reception was well sign-posted

Agree strongly Agree Disagree Disagree stongly

There was no problem with access to the reception

Agree strongly Agree Disagree Disagree stongly

I was treated fairly and sensitively

Agree strongly Agree Disagree Disagree stongly

I was seen within

0-5 mins 6-10 mins 11-15 mins 16+ mins

On the following points please rate the service you received

How do you think we could improve our service? (tick more than one if appropriate)

Extended Hrs/Sat morning Extended Hrs/Weekdays Other (please specify)

5. Any other comments

If you would like a response to any comments you have made, please provide your name and either your postal or email address.

Name

Email

Address