Reports and plans
 Education links
 Complaints
 Term dates

Reports and plans

 A guide to information on the Education Service (123 kb)
The purpose of this booklet is to provide information for parents about the education service in Wandsworth, including who and where to go to for more information.

 Education Development Plan 2002-07 (550 kb)

Revised Action Plans for 2003/2004 (104 kb)

 ICT in Schools Strategy 2005-2008 (190 kb)
 Asset Management Plan - Local Policy Statement (67 kb)
 Appendices to the Asset Management Plan (1.27 mb)
 Working with the SEN Code of Practice and SEN and Disability Act 2001 (145 kb)
 Council's Information Security Manual (200 kb)
This document may be a useful reference for schools when considering their own information security
 Behaviour Support Plan - April 04 to March 07 (897 kb)

Section 52 Budget Statements and Outturns

 2010/2011 Statement (231 kb)
 2009/2010 Statement (239 kb)
 2008/2009 Statement (298 kb)
 2007/2008 Statement - Revised (258 kb)
 2007/2008 Statement (Indicative) (204 kb)
 2006/2007 Statement - Revised (236 kb)
 2005/2006 Statement (229 kb)

 Outturn 2006/07 (101 kb)
 Outturn 2005/06 (64 kb)

Documents on the site are available in Adobe's Portable Document Format (PDF).
If you do not already have the Adobe Reader you can download it for free from Adobe.

Education links

www.ofsted.gov.uk
Office for Standards in Education (OFSTED), officially the Office of Her Majesty's Chief Inspector of Schools in England. Visit this site for for further information on the schools inspection process; the results of inspections and inspection reports.

www.isis.org.uk
This site is a comprehensive guide to independent education in the UK, with full details of 1300 schools.

www.dfes.gov.uk
Department for Education and Skills

www.parentcentre.gov.uk
The Parent Centre is for all parents and carers who want to help their child or children to learn. It is here to offer you support, information and advice about your child's learning and the English education system.

Complaints
If you have a general complaint, you can find details of the Wandsworth Complaints procedure here:

Wandsworth complaints procedure

Complaints relating to schools
This section explains how Wandsworth's Complaints Procedure operates for complaints relating to schools.

The aim of the procedure is to resolve your complaint as quickly and as informally as possible. The idea of a three stage approach, is to provide formal steps if concerns or problems cannot be resolved informally.

How do I make a complaint?
If you wish to complain about the schools you should follow Step 1(a) below, and contact the Headteacher.

Details of secondary schools in Wandsworth
Details of primary schools in Wandsworth

If your complaint is about the Headteacher, you should go directly to Step1(b) below and contact the Governing Body of the school.

If your complaint is about the governing body, you should go directly to Step 2 below and contact the Director of Children's Services.

How will my complaint be dealt with?
Step 1(a)
If you make a complaint, the Headteacher will investigate it and contact you with a reply.

Step 1(b)
If you are unhappy with the way the Headteacher has dealt with your complaint, or if your complaint is about the Headteacher, you should contact the Chairman of Governors at your school. The school Governors will look into your complaint and will write to you with a reply.

Step 2
If you are unhappy with the way the Governing Body has dealt with your complaint, or if your complaint is about the Governing Body, you can contact the Director of Children's Services at the Town Hall, Wandsworth High Street, London SW18 2PU.

The Director will investigate your complaint and will write to you with a reply.

If your school is a Voluntary Aided Church School, you should contact the Diocesan Board at this stage.

Step 3
If you are still unhappy you can write to the Chief Executive. The Chief Executive will look at your complaint independently and make sure that it is thoroughly investigated. You can contact the Chief Executive at Wandsworth Town Hall, Wandsworth High Street, London SW18 2PU.

We aim to resolve all complaints as quickly as possible. If we cannot deal with your complaint immediately, we will send you an acknowledgement within five working days and a final answer within ten working days. If your complaint is a complex one and cannot be answered within this time, we will keep you regularly informed.